Refund policy

Return & Refund Policy

LOOPY STUDIOS LLC

Company Number: LC014630457

Contact Number: +1 (804) 480-4215

1. Overview

At TRANSFLOW SOLUTION LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with a straightforward return and refund process.

2. Eligibility for Returns

You may request a return under the following conditions:

  • The item must be unused, unworn, and in its original condition
  • The item must be returned in its original packaging
  • The return request must be made within 14 days of receiving the product
  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as Final Sale
  • Gift cards or digital products (if applicable)
  • Used, damaged, or altered items (not due to our error)

4. Return Process

To initiate a return:

  1. Contact us at +1 (804) 480-4215 or via your website’s support email
  2. Provide your order number and reason for return
  3. Our team will review your request and provide return instructions

Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refunds

Once your returned item is received and inspected:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method within 5–10 business days
  • Shipping fees (if any) are non-refundable, unless the return is due to our error

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the issue
  • We will offer a replacement or full refund at no additional cost

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your payment provider (processing times may vary)
  • If the issue persists, contact us directly for assistance

8. Exchanges

We only replace items if they are defective or damaged. For exchanges, please contact our support team.

9. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

TRANSFLOW SOLUTION LLC
Company Number: LC014628355
📞 +1 (804) 480-4215

EMAIL : customercare@angelfeathersltd.store